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ENTREGAS & DEVOLUÇÕES

O compromisso da Loja Online Auri Foods é fazer com que o seu produto seja entregue em perfeitas condições no menor espaço de tempo possível.

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TERMOS & CONDIÇÕES

O compromisso da Loja Online Auri Foods é fazer com que o seu produto seja entregue em perfeitas condições no menor espaço de tempo possível.

Shipping / delivery times

Orders are shipped via the TNT carrier or another designated by our company. Your orders are delivered within an average of 2 working days after shipping to mainland Portugal. For the Islands, an average term of 6 working days is estimated after shipment.

Shipping costs

For mainland Portugal – € 4.90 Offer for purchases over € 20
For Islands – Offer on purchases over 35 €
Auri Foods – declines any responsibility for any delay in delivery of the order for reasons attributed to the Freight Forwarders or customs restrictions.

Notes: We are not responsible for the return of orders due to incomplete or incorrect addresses. Orders returned because they were not picked up in time or with incomplete addresses, will only be resent if the customer pays the shipping costs again.

STARTING THE RETURN / EXCHANGE PROCESS

If you are not completely satisfied with your order, we remind you that you have 14 days (in a row), from the date of receipt, to communicate your return. You should contact us, through encomendas@aurifoods.com or to our telephone contact: +351 227831021 indicating the item you want to return or the situation you want us to analyze.
Subsequently, after analysis, indication and approval by us, you must send the article via carrier to: Auri Foods, RUA PEREIRA GUERNER N 909 WAREHOUSE 2.3 4415-084 PEROSINHO
You can return the product up to 14 days for return days after receipt, as long as the products are as they were delivered (including the original packaging), that is, without being tampered with / used. Returns must be made in appropriate packaging, in order to guarantee the integrity of the returned products, and by registered mail to our address.
If the customer does not intend to exchange for another product, Auri Foods undertakes to return the value of the order, via bank transfer, within a maximum period of 30 working days after receiving the product at our address.

CONDITIONS FOR ACCEPTANCE OF RETURNS / EXCHANGES

Although returns / exchanges are accepted within the first 14 days of distance purchases (as described above), returned goods will only be accepted if they meet the following conditions:

The returned item must be in good condition and without any mark / damage from use.
You must return the item with its packaging, manuals and accessories.
In case of violation of any of these points, we will not be able to accept the return (and the consequent refund) or exchange.

WAYS OF REFUNDS FOR RETURNS

If you want a refund, it will be done through the same way as the initial payment. Auri Foods will reimburse the total value of the order, as soon as the technical verification of the product status and verification of compliance with the conditions described above is made.